All transactions that fail in the first attempt will be retried automatically several times for the next 1 hour from our end. We don’t easily give up! During this period, the status of your transaction will be shown as "Retrying".
In case of failure after all the retries, your refund will be processed immediately automatically. The refund will be done to the original account that was used for the transaction. Any credits used as part of the transaction will be reversed along with the refund. You will also receive an SMS notification for the same. You will also receive an Niki Order Summary email with the details of the transaction and the refund details.
Refunds to wallet will reflect on the same day. However refunds to bank accounts may take 7-10 working days to reflect as the bank takes time to process the refund from their end.