Finding great hotel rooms doesn’t need to be a chore — Niki app makes it absolutely hassle-free and fun. lets you book affordable hotel rooms, convenient airport hotels or indulgent luxury hotels in just by chatting with niki.
On the app, you can browse through a wide range of quality stays, all with standard amenities like AC, TV, Wi-Fi, and hygienic and clean rooms at unbeatable prices.
This articles talks about:
- Entering into hotel domain
- Enter Location (or select location from map screen ), check-in and check-out dates
- Discover Hotels by applying search filters
- Cancel the hotel booking conversation
- Resetting the order
- View Hotel details and modify the information
- Verify order confirmation with guest details
- Payment options
- Order Details.
Entering into Hotel domain.
Start Hotel booking by typing “Hotel” Keyword in sentence ex : “ book a hotel for me “, “ Book hotel from monday to saturday”, “ Book a hotel in bengaluru”.
Select Location,check-in, check-out dates, no. of guests
If you did not provide city name (Ex: “Book a hotel for me”), niki will ask you to Pick the location you want to book hotel, by clicking on “Pick location” button from chat screen then niki will ask check-in and check-out dates and No. of guests. You need to enter check-in and check-out date and number of guests.
You can search hotel based on facility. Niki will show you following options.
- Cheapest hotels → Niki will show lowest price hotels.
- Gym → Niki will show hotels having gym facility.
- Swimming pool → Niki will show Hotels having Swimming pool facility.
- Bar → Niki will show Hotels having Bar facility.
- Show all → Niki will show all type of hotels.
Cancel the Hotel booking conversation
At any point during the chat, you can cancel the transaction. You can type “Cancel”, “x” or just tap on the cancel icon available at the bottom left corner of the app. This will cancel your conversation the bot and come out of the Hotel related context. This is purely to cancel a conversation with the bot.
Once you have completed the payment process, it is not possible to cancel the transaction. If the bot fails to make a successful payment in any case, might be due to any technical issues at the merchant side, the amount paid will be set for an automatic refund.
View Hotel details and modify the guest details.
Niki will show you list of hotel recommendation cards you can view all cards by swiping. click on “view details” button to view hotel details. swipe to view all hotel images.
Directions→ Click on directions link to get direction to the hotel.
You can modify check-in, check-out dates, and guests. if you modify the dates “Check availability” button will appears. you need to click on “check availability” button. niki will check rooms availability with modified date and you can proceed if rooms available.
Room types→ List of room types will be shown and you can select room type. Click on “Inclusions” to view inclusions.
Hotel Details → In this tab you will see amenities and description. click on “More” link to view more details.
once you selected room type click on “Proceed to Book” Button. this will take you to chat screen with hotel details summary. verify the hotel name, date, price and then click on “OK” button. after niki will set guest details, to confirm guest details click on “OK” button. you can also change the details.
You will have to enter the Promocode to avail certain offers. Here’s how you can enter the promo code in Niki.ai app.
- Tap on the Menu icon on the top left corner of the app screen.
- Tap on “Offers & Promo codes”
- Under “NIKI PROMO CODES”, you can tap on “Apply Promocode →”
- Enter the Promocode you have and tap on “Apply”
- You will get the confirmation on the screen.
- Navigate to chat screen and start hotel booking conversation.
for example Promo code for Hotel : HOT500
*Please note that offers change very frequently. So, we would like you to stay tuned to the updated info on our website https://niki.ai/offers/
The bot will also tell you if any Niki credits are getting redeemed and how much you have to pay. Along with this come the payment options for you to make the payments. Given below are the options to make your payment:
- Amazon Pay
- Pay Online (Debit Card, Credit Card, Netbanking)
- Debit card -1 step checkout
You can check this article to know the detailed process payment for each of the payment options available with us.
**This might not be available on all transactions for all users. The eligibility is calculated by LazyPay themselves.
Once the payment is completed. Your transaction will get processed. You can know the order details from the My Orders section in the app. Tap on the Menu icon on the top left corner of the app screen and tap on My Orders. Your transaction will be listed here.
Tap on the order to get complete details of the order.
Status of the order
- Success - Your order has been processed successfully.
- Cancelled - Your order has been cancelled.
- Failed - Your order failed due to some technical issue.
- Niki Order ID
- Fulfilment Partner
- Date of Transaction will be listed here.
- Hotel Name
- Hotel address
- guest Accomodation
- Mode of Payment.
- Amount Paid by you
- Total Niki Credits used in the transaction will be shown here.
- You can tap on this to send out the order summary email to your registered email address
- You can reach out to support section using this button. You can read the available articles or write to support from here